The Recruiting Kit CSR Sales Training LABx What is {LAB}? About Us Contact Us

8 Steps to Successfully
Closing New Clients Over the Phone

Are you ready to start closing more deals?

Are you ready to increase your close rate on the phone?

 

Your business is good, but not great. Your revenue is not increasing month-over-month as the economy has recovered and when you go to an industry show your affiliates tell you they are up 30% year-to-date.

You just put in a 15-hour day of dispatching, answering the phones, taking reservations, cleaning cars, and moving cars. You get home after missing dinner with the family for 3rd time this week, you shower and go straight to bed knowing you're going to do the same thing tomorrow. You're working "in your business" and not "on your business" to help it grow.

It is great to have a lot of connections and to know everyone, but when you are not converting these relationships into new clients, your business isn't growing. Sometimes people are just afraid to ask for the business, but that is just the first step.

  • Learn how to answer common objections by providing value in your answers.
  • Identify the deciison maker so you don't waste your valuable time with someone who does not have the purchasing power.
  • Create a plan to activate your new clients to start seeing realized revenue quickly.

What You'll Learn

This course is designed to help you prepare for and close more customers over the phone or in sales meetings. We will walk you through each step of the process, from preparation to answering objections, to activation once the contract is signed. You'll receive step-by-step video lessons, email swipe files, and access to our exclusive Facebook community to share ideas and insights with other Limo U students.

Module 1: Setting An Agenda

How to prepare your prospect to be ready to close prior to your closing call by setting expectations.

Module 2: Introducing Everyone on the Call

An easy way to know who is on the call and what role they play in the decision making process.

Module 3: Finding Commonalities

This is where you build rapport, but you don't want to get to involved in non-business matters.

Module 4: Showing Empathy

This is where you shut up, listen, and understand if your prospect is ready to become a client today.

Module 5: Establishing an Onboarding Timeline

This is where you take control of the implementation of your new customer and start to manage expectations.

Module 6: Answering Objections

It is critical that you are fully prepared with talk-offs to answer the prospect's objections or you won't close today.

Module 7: Negotiating Price

Why you shouldn't offer discounted pricing at the start of a new relationship, why the client will respect you for it, and why you need to be prepared to walk away.

This course is currently closed for enrollment. 

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