Action Plan: How to Close Customers Over the Phone
Today, 80% of reservations are coming in over the phone, but you and your CSRs may not be trained on the sales process to capture this business.
This Action Plan is focused on the closing call, and what you do leading up to that call. Whether you have set a meeting from a warm introduction from a previous Action Plan or you are answering inbound call, this AP will guide you through exactly what to say to make sure you end the call with new business.
Inside you will learn:
- How to set goals and agendas for client calls
- How to build rapport and find commonalities with your prospects
- How to convey empathy
- How to answer objections with value
- How to onboard and new clients quickly
- How to negotiate price while maintaining profit integrity
- ...and more!